Casino / Live
This policy explains exactly what information ggg jili collects when you access the lobby, how that information is stored, and what choices you have over it. Access to our platform depends on local law and is available only in eligible regions.
When you open an account on ggg jili, we collect the details you submit during registration — name, contact information and the payment method you link to your wallet. Where you use GrabPay or PESONet to fund your account, transaction reference data passes through those rails; we receive confirmation of the transfer, not your full payment credentials. We store account activity logs — session timestamps, game rounds played, wallet movements — to maintain accurate records and respond to account queries. Cookies and similar tracking tools record your device type, browser session and lobby navigation path so that the interface loads correctly on your next visit. We do not sell your personal data to third parties for marketing purposes. Data is held for as long as your account remains active and for a further period required under applicable law in your eligible region. You can request a summary of the data we hold on your account by contacting our support team through the channels listed on this page. Availability of our platform and the scope of this policy depend on local law and the region from which you access the service.
When GrabPay is used to fund your wallet, we receive a transfer confirmation reference. Your GrabPay credentials remain within GrabPay's own systems and are not stored by ggg jili.
PESONet transfers generate a bank-side reference number. We record that reference against your account wallet entry; full bank account details are not retained on our platform.
Every deposit, withdrawal and game-round settlement is logged in your account wallet history. You can review this log after login from the wallet section of your account dashboard.
This policy applies to information collected through the ggg jili platform — account registration, lobby use, wallet transactions and support interactions. It does not extend to services operated by third parties you reach through links on our site. Understanding the boundary helps you know where to direct a data question.
Data collected at login, account registration and session activity falls fully within this policy. We control how that data is stored, who can access it internally and how long it is retained.
Transaction records created when you move funds through your account wallet are covered here. The payment rail itself — GrabPay, PESONet — operates under that provider's own policy once funds leave our platform.
Game titles, lobby display content and promotional material hosted on ggg jili are covered by this policy only where they involve data collection. Static display content that collects no personal data is outside its scope.
If you follow a link from our platform to an external site or service, that destination's own privacy terms apply. We have no visibility into how external services handle your data once you leave our domain.
You have four practical actions available to you under this policy. First, you can request a copy of the personal data we hold on your account — submit that request through the support contact form and we will respond through the same channel. Second, if your registered name, contact number or linked e-wallet reference contains an error, you can update it directly from the account settings page after login; the corrected detail takes effect on your next session. Third, if you believe data we hold on you is inaccurate or being used in a way that conflicts with this policy, you can raise a formal question with our data team — the contact path is listed in the Support section below. Fourth, if you decide to close your account, you can request deletion of personal data not required to be retained under applicable law; your wallet history and transaction logs may be kept for the period local law requires. Each of these steps starts from your account dashboard or from our support contact form.
Request a copy of the data we hold by submitting the support contact form. We confirm receipt and send the summary through the same contact channel you used.
Update your name, mobile number or linked payment reference in account settings after login. Changes take effect immediately on the next session without requiring a separate verification wait.
If something in this policy does not match your experience, contact our data support path directly. We will acknowledge within a reasonable period and explain the applicable handling.
Closing your account includes a data deletion request for non-mandatory records. Transaction logs required under local law are retained for the statutory period and then removed.
Privacy questions go to a dedicated support path separate from general account help. You can reach us through the contact form on the ggg jili support page, by email to the address listed in your account settings, or through the live chat channel available after login. Each route routes your query to the team that handles data and policy matters rather than general game support.
The contact form on our support page accepts data requests and policy questions. Select the privacy category when you submit so your query reaches the right team without delay.
The data contact email address is listed in your account settings under the privacy section. Use this route for formal written requests about data access, correction or deletion.
The live chat channel available after you log in can handle initial policy questions and route a formal data request on your behalf to the appropriate team.
Our approach to data handling is built around what your account actually needs to function — no more collection than that. Cookies record session state and lobby navigation; you can adjust cookie preferences from the settings link in the site footer. Account security uses session tokens that expire when you log out, so a closed browser session does not leave an active credential. Data retention follows the principle that active account records are kept while the account is open, and a limited set of transaction records are kept for the period required by applicable law after closure. Requests to change, export or delete your data are handled by the same support team that manages account queries — the contact paths above apply.
Cookies track your lobby navigation and session state so pages load correctly on return visits. Cookie preferences can be adjusted from the footer settings link without closing your account.
Your login session uses a token that expires on logout. We do not maintain persistent credentials that could be accessed after you close the browser tab or app session.
Personal data tied to an active account is held while the account remains open. After closure, only the transaction records required under applicable local law are retained; the rest is removed.
When this policy changes in a material way, we post a notice on the privacy policy page and, where we have a contact address for you, send a direct notification before the change takes effect.
These are the questions we receive most often about data, cookies, account records and contact rights. If your question is not here, the support contact form reaches the right team.
We collect the name, contact number and e-wallet or bank reference you enter during registration. If you fund through GrabPay or PESONet, we receive a transfer confirmation reference — not your full payment credentials. Session and device data is also logged for account security purposes.
Yes. Submit a data access request through the support contact form or the email address in your account settings. We acknowledge the request and send a summary of the records we hold for your account through the same channel you used to contact us.
Personal data that is not legally required is removed when your account closes. Transaction and wallet history records are kept for the period required under applicable local law in your eligible region, then deleted. The exact period depends on the law that applies to your access region.
We do not sell your data to third parties for marketing. Data passes to payment rails like GrabPay and PESONet only as far as confirming a transaction reference. External links on the platform lead to services with their own privacy terms, which apply once you leave our domain.
Log in and go to account settings to update your contact number, registered name or linked payment reference. Changes take effect on the next session. If a field is locked and cannot be edited directly, contact support through the live chat or contact form with the correction you need.
A deletion request can be submitted through the support contact form or the data email in your account settings. Select the account closure or data deletion category. Records legally required to be retained will be kept for the statutory period; all other personal data will be removed.